Frequently Asked Questions – Pokies18

• Visit the Register Page and fill in your details.
• Verify account via OTP is required to begin playing.

Use your registered mobile number and password on the Login Page

Click on Forgot Password on the Login Page to reset using OTP verification.

Your need to contact our Support and verification is required.

You can Deposit via Bank Transfer and most deposits are processed within 1 minute.

Make sure your bank details are correct. Go to the Withdrawal section, enter your amount, and confirm. Most withdrawals are fast, but larger amounts may need manual review and processed within 30 minutes to a few hour.

To keep things fair and secure, a 1x rollover is required. This helps prevent misuse or fraudulent activity, while ensuring bonuses and promotions are enjoyed by genuine players only.

A deposit bonus gives you extra credit based on a percentage of your deposit amount.

Definitely No. Free credit, Rebates, and Commissions cannot be combined with deposit amounts also other bonuses.

• Rollover refers to the total amount you must wager before you can withdraw your bonus-related winnings.
• Example:
  (Deposit + Bonus) × Rollover If you deposit $50 and receive a $50 bonus with a 5x rollover,
  you'll need to wager ($50 + $50) × 5 = $500 before requesting a withdrawal.

• Turnover refers to the total amount you need to wager before making a withdrawal.
• Example:
  If you receive a FREE $28 bonus with a turnover requirement of $280,
  you must wager a total of $280 before you can withdraw.
• Alternatively, if the requirement is 5× turnover,
  you need to wager $28 × 5 = $140 before requesting a withdrawal.

Yes! Pokies18 offers VIP program with exclusive perks such as tier upgrade bonus, birthday bonus, special promotions, and dedicated support.

Deposit the required amount for your tier within the month, and your VIP level will upgrade automatically. Check the full VIP requirements here.

You can view all your deposit, withdrawal, and gameplay records on the History page.

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• Contact Pokies18 Support if the problem continues - we're here to help!

Click the Live Chat button at the bottom of any page to instantly reach our 24/7 support team. No login required, but logging in helps us assist you faster.