VIP Program FAQ

Question 1

How do I qualify for VIP status at Pokies18?

Accepted Answer

To qualify for our VIP program, you need to meet the minimum cumulative deposit within a specific period. Your lifetime deposit amount will automatically determine your VIP tier, and you'll start enjoying benefits immediately. The entry-level VIP Tier I requires a lifetime deposit of $1,000.

Question 2

How do I upgrade my VIP tier?

Accepted Answer

To upgrade your VIP tier, simply meet the monthly accumulated deposit requirement within the specified timeframe. The system will automatically upgrade your tier once you meet the criteria. Important: You must also maintain the minimum monthly retention requirement to keep your VIP status. Each tier has specific lifetime deposit and monthly retention requirements.

Question 3

What benefits do VIP members receive?

Accepted Answer

VIP members enjoy numerous exclusive benefits including: Tier Upgrade Bonuses (ranging from $18 to $1,688), Birthday Bonuses (from $8 to $588), Priority Withdrawals for faster processing, Personalized Account Management with dedicated support, Special Gifts and Event Invitations for exclusive experiences, and Enhanced Cashback Rates for better returns on your play.

Question 4

What is monthly retention in the VIP program?

Accepted Answer

Monthly retention is the minimum deposit amount required each month to maintain your current VIP tier. If you fail to maintain the minimum monthly deposit or activity level, your VIP status will be gradually downgraded step by step (e.g., Tier III → Tier II → Tier I). Monthly retention ranges from $500 for lower tiers to $30,000 for Tier IX. Tip: Set up automatic deposits to ensure you never lose your VIP status!

Question 5

Where can I check my VIP level?

Accepted Answer

You can check your current VIP status and available rewards anytime via your profile dashboard. You can also contact our dedicated VIP Concierge through Live Chat for personalized assistance and detailed information about your account. Our support team is available 24/7 to help with any VIP-related queries.

Question 6

Are VIP benefits permanent?

Accepted Answer

VIP benefits remain active as long as you maintain the required monthly retention for your tier. Your lifetime deposits secure your eligibility for a tier, but monthly activity is required to keep the benefits active. This ensures that active players continue to enjoy the exclusive perks of their VIP status.

Question 7

Can I skip a month and keep my VIP status?

Accepted Answer

If you don't meet the monthly retention requirement, your VIP tier will be downgraded by one level. However, your lifetime deposit achievement remains, so you can regain your tier by meeting the monthly requirements again. Contact our VIP support for specific retention policies and grace periods.

VIP Loyalty Program - Pokies18

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